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PR-Tracker 2.04 Technical Support
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If you need help, send email to support@prtracker.com. But before contacting us, please review the following list of problems.

Setup program can't find VBRUN300.DLL when running from NETSET directory.

Setup program can't read/write PRTRACK.KEY file

Error Opening PR-Tracker key file when starting PR-Tracker

Invalid Property Value while printing a problem report

Problems printing with HP LaserJet printers

Incompatible database version

Can't Open Project Database


Setup program can't find VBRUN300.DLL when running from NETSETUP directory.

  • If the SETUP1.EX_ has a date older than May 18, 1996 then this error will occur if the VBRUN300.DLL is not already in your Windows system directory. To work around this problem copy files SETUP.INF and SETUPKIT.DL_ that came zipped in PRTRACK.ZIP to the NETSETUP directory.

Setup program can't read/write PRTRACK.KEY file.

  • If SETUP1.EX_ has a date older than March 26, 1996 then it will not be able to read or write to the PRTRACK.KEY file if it is stored in the root directory. Most users don't encounter this problem until they try to get PR-Tracker working from the network and they share out the database directory such that it is on the root directory of a network drive. To fix this problem, if you have version 2.04 replace the SETUP1.EX_ file with the new one. You can download the new SETUP1.EX_ file from

    ftp://ftp.halcyon.com/local/softwise/setup1.ex_

    If you have a version earlier that 2.04, download PR-Tracker 2.04 and do an upgrade install.

    To workaround this problem without downloading SETUP1.EX_, don't install PR-Tracker such that the PRTRACK.KEY file is on the root directory of a network drive.

Error Opening PR-Tracker key file when starting PR-Tracker

  • This error occurs if you have become disconnected from the network drive where PR-Tracker is installed. You may want to edit the PRTRACK.INI file so that the database_home variable uses a UNC pathname instead of one that uses a drive letter. For example database_home=\\computer\share.

Invalid Property Value while printing a problem report

  • This error may occur in you don't have the Courier New font installed. This font is probably on your disk but not loaded into Windows. To load the font open the Fonts applet inside the Control Panel. Click the ADD button. The Add Fonts dialog will appear. There will probably be no fonts listed to add. Use the controls to go to the windows system directory. Then you will see a list of fonts that can be installed. Install all Courier New fonts.

    This error may occur when printing to HP Laser printers using PCL (printer control language) even though the font is installed. To eliminate the problem, install the postscript driver for the printer and print with it.

Problems printing with HP LaserJet printers

  • A few problems have been reported printing with HP LaserJet printer using the PCL driver. One of these is that List of Selected Problems report is only partially printed. To eliminate the problem, install the postscript driver for the printer and print with it.

Incompatible database version

  • This problem occurs when PR-Tracker users have different versions of the VBDB300.DLL installed on their workstations. PR-Tracker ships the VBDB300.DLL dated 4/28/93 and it creates an Access 1.10 database. Newer versions of the VBDB300.DLL create and Access 2.0 database.

    To work around the problem, only create new projects from workstations containing the DLLs shipped with PR-Tracker. The workstations with the newer DLLs will still be able to do read/write operations on project databases without changing the format. If you have already created the project and entered data, use the database repair utility to rebuild the database on a workstation with the shipped DLLs.

    PR-Tracker 2.05 will use the Access 2.0 database format so that this problem will be fixed.

Can't Open Project Database '

  • This problem is caused by a corruption of one the DLLs. Delete the PR-Tracker program and all related DLLs and from your Windows system directory and reinstall. DO NOT delete the database.

    You can determine which DLLs to delete (or rename) by looking in the NETSETUP directory, which should be where the database is located. The DLLs that are copied to the Windows system directory are in there and have names *.DL_. Those are the files you should delete from your Windows system directory before reinstalling.

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